Funny email from 3D Racing...

I find it so funny. No matter what part of the state you are from, the majority has a horrible opinion of 3D and there "customer service."

It would take a lot for me to ever dream of doing another one of there races.

You sound like you work for them.

Empathy is saved for someone that I care about that is going through something awful. Organizing a race is a customer service business yet they lack the customer service component and without customers, they wouldn't have a business. You, obviously, have never tried emailing them or calling them. 

I don't think any of the people posting in this thread expected 3D to deliver a "life-altering experience."  They expect to get what they pay for.... You got what you paid for, but I don't think anyone else did.

Wow, lots of people aren't 3D fans!  I thought 3D went off course when they greatly expanded their race schedule a few years ago.  I did the inaugural year of Big Fish and it was um, not well done.  

I'll do 3D races, namely Seahorse... but I do like Elite Endeavors quite a bit better.

4 yrs ago at packet pickup for Waterloo (E.E. event) I remember getting a race number for my bike and I asked the volunteer, "why do I need a race number on the bike?"  Prior to Waterloo I had raced exclusively at 3D races (not by choice, but because of location/venues).  The volunteer replied, "Because we do things by the book here unlike other folks!!"  I was like.  Whoa!  Slam! 

 That's fair but difficult for those of us in SE Michigan- we're surrounded by races and the majority are run by 3D.  I too thought they were hit and miss this year- totally enjoyed Big Fish and Blue Water but there are others who had obvious issues that seemed to be from a clear lack of either preparation or organization (or both).  It would be easier to avoid their races if there were more options nearby.  I'm excited that Running Fit has jumped into the ring and once they get a little more experience their new race series will be awesome!

I only ran one event by 3D in Clarkston, and thought it was ok.  It was better then my first event by Playmakers in Lansing.  However I can't believe everyone is wrong.

So what are other options in Michigan for race events?

Joe

3D runs one solid race...Big Fish.    

Other than that, zero. Never. Never.  I told Tom that last time I was in the shop, and Kellie was right on the mark... 

I have done one 3D race (grand haven HIM 07 which they no longer do) and couldn't believe the unprofessionalism.

1) No t-shirts, ugh someone forgot them. Granted they mailed them later at what had to be a gigantic expense

2) Ran out of awards. They started with females and then older men and by time they got to 30-34 males.... nothing. I asked the girl and she said "oh just do another 3D race and we will have it there" Never asked my name, wrote down what awards were not given out, nothing.

3) While doing those awards, they did the raffle prizes like there motorhome was on fire. I understand wanting to go home and  all but running around throwing shirts and bottles through the air just to get rid of them and not even listening to who's number is actually being drawn, why have a raffle

4) and while this rafffle debacle and the awards debacle is going on, there are still athletes on the course. It sounded like this "and the winner of the female 50-54..oh wait John Smith just finished, Sally Smith"   IMO how unprofessional

I knew I would never see that award but I called a half dozen times or so and always the mailbox was full.

To be honest, I have never had a problem at the many 3D races I've done.  Well, except for the time I watched a girl cut the bike course, then walk up to collect her 2nd place OA award....after I told Kenny about her cutting the course.  Aside from that, no problems.  I do, however, know from experience that they have HORRIBLE customer service.  On top of the non-replies to email and phone calls, having to listen to kenny SCREAM into the microphone at people to stop doing something he doesn't like just embarrasses me for him.  At one race, I seriously thought he was going to cry.  Like I told jogo....3D is quantity over quality...no question.