Subject: RE: Funny email from 3D Racing... The key to race management is not 100% about the race course, timing or logistics - it is actually a fine mixture of support and customer relations - before during and after the race. 3D does OK in the first 3 - the basics of course timing and logistics - but on the customer support side they fail. In my opinion, out of the 6 tris I did in 2008 - RunningFit and Elite did the best. I did 2 of each EE and 3d, 1 RF and 1 FAST (my tri club) and by far the best races were RF and EE. Why? They care. And it shows in every email, every smile, and every volunteer's face. They really make the whole race an experience from the moment you sign up to the post race festivities and follow ups. RunningFit is aces at customer service for sure! 3D just acts like they do not care - about the race eperience beyond the finish line, or even before the start line. They do not respond to the people paying them to play. They do not take a professional pride in the races they put on - the air at a 3D event is a lot different than that of an EE or RF event. I never could put my finger on it - but it is definitely something I am glad that they are finally looking at. I for one will keep on doing the 3D events - Big Fish rocked! - but I know what I am getting for my $. Now that RF is hosting 3 triathlons in 2009 there is definitely some interesting competition brewing! |