Garmin upload issue

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2014-01-26 3:18 PM

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Missouri
Subject: Garmin upload issue

Why do I keep getting this message (below)?  I have Garmin Communicator Plugin 4.0.1.0 and have re-downloaded it 3 times this morning.  I have also tried unplugging and re-plugging my Garmin in the USB port.  I still can't upload my run.  This isn't the first time this has happened but usually after re-downloading the program once it lets me upload.  Today I'm not having any luck at all.  I also have problems sometimes getting "stuck" in the middle of an upload.  It will start, then get hung up and the only way I can fix it is to completely close my browser and start all over.  I'm using a laptop with Windows 8 and internet explorer, trying to upload from a Garmin 305.  Not sure if this is a "bug" or a problem with my computer (I'm not tech-savvy at all ) but any suggestions would be appreciated.

Thanks
Janet

 

Select the device manufacturer:
                

This feature requires Garmin Communicator Plugin 3.0.1.0 or newer.                        

Download and                            install now                        

                    Powered by Garmin                        Communicator                
 

2014-02-01 2:52 PM
in reply to: soccermom15

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Subject: RE: Garmin upload issue

Can you try Chrome?  It 'appears' to be a Garmin issue.  There are some reports of the plugin not working with Windows 8 (not sure what you are using).

It does appear that there may be a newer version available:  http://software.garmin.com/en-US/gcp.html 

Let me know.

2014-02-15 2:39 PM
in reply to: soccermom15

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Subject: RE: Garmin upload issue
same here. Trying on my laptop with 8.1. My desktop still works fine.
2014-02-17 2:56 PM
in reply to: Hey Kev

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Subject: RE: Garmin upload issue

Originally posted by Hey Kev same here. Trying on my laptop with 8.1. My desktop still works fine.

What browser/version are you using on your laptop and desktop?  Thanks.

2014-02-23 9:38 AM
in reply to: soccermom15

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Subject: RE: Garmin upload issue

I am having this issue using Firefox 28.0 with Windows 8.1.

2014-02-24 10:59 AM
in reply to: BHannahs

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Subject: RE: Garmin upload issue

Brian,

Make sure you have the latest Communicator plug-in at: http://software.garmin.com/en-US/gcp.html 

If still no go, since there are reported issues (not just BT) of this with Windows 8 and Firefox, try Chrome (though you will have to download communicator for chrome at the above link.

Let me know how it goes.

2014-02-27 6:20 AM
in reply to: Ron

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Surprise, Arizona
Subject: RE: Garmin upload issue

Ron - Chrome is working fine.  Something about the combination of Win 8.1 and Firefox is not recognizing the plugin.  Good to know it is a widespread issue and not localized to BT.  Hopefully, Garmin and Firefox will figure it out soon.  Thanks!

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