Garmin Issues

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General Discussion Triathlon Talk » Garmin Issues Rss Feed  
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2014-04-08 9:21 AM

Subject: Garmin Issues
Morning all

I am having problems uploading my 910xt. I used my laptop and it seen the 910xt and uploaded to Garmin connect, no problem. I have tried to upload on this site to my training log and it a problem. On the laptop it says I need to upgrade the communicator, so I tried many times. Under the downloads link on Garmin it seems to go though, then the main page says I need to upgrade. Then it just goes around and around.

On my desktop on this site it looks for my 310xt. I tried to search for new devices, as it switches me to the Garmin page and the 910xt does not show up. This site says all my Garmin software is current, but it does not see the 910xt.

I am going to stop now and go get a Latte. I am hoping someone has a suggestion when I get back

Frustrated
Joe

2014-04-08 9:39 AM
in reply to: Puppetmaster

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Regular
1161
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Hamilton, IL
Subject: RE: Garmin Issues
I had this problem when I went from my 305 to the 910xt. I cannot remember what finally fixed it. Is garmin connect working with your ANT agent? I'm thinking there was something related to installing that and rebooting, but I can't be sure.
2014-04-08 10:08 AM
in reply to: 0

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Master
2406
2000100100100100
Bellevue, WA
Subject: RE: Garmin Issues

See http://support.garmin.com/support/searchSupport/case.faces?caseId=%7B0baa7360-c08c-11e1-dcef-000000000000%7D

The problem with Garmin's websites and IE8 / IE9 / IE10 / IE11 is that Garmin uses an IE add-on to upload to https://connect.garmin.com, and that add-on is not compatible with the default security settings IE uses. Garmin instead asks everyone to change IE settings and add the correct Garmin websites to the "Trusted sites" IE security zone so that their add-on will work. It's a longstanding issue that Microsoft has worked with Garmin to correct but no joy so far.

Generally changing the settings as above will let the add-on work.  PM me if your issues continue and I can help.

 

 

 



Edited by brucemorgan 2014-04-08 10:13 AM
2014-04-08 11:07 AM
in reply to: brucemorgan

Subject: RE: Garmin Issues
I will give it a try. I really had to walk away and get a latte, I was starting to talk to the computer and well we all know what that means.

The ANT agent on the laptop seen the 910 right away and loaded to Garmin Connect with no problem.
2014-04-08 11:17 AM
in reply to: brucemorgan

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Master
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2000252525
Subject: RE: Garmin Issues
Originally posted by brucemorgan

See http://support.garmin.com/support/searchSupport/case.faces?caseId=%7B0baa7360-c08c-11e1-dcef-000000000000%7D

The problem with Garmin's websites and IE8 / IE9 / IE10 / IE11 is that Garmin uses an IE add-on to upload to https://connect.garmin.com, and that add-on is not compatible with the default security settings IE uses. Garmin instead asks everyone to change IE settings and add the correct Garmin websites to the "Trusted sites" IE security zone so that their add-on will work. It's a longstanding issue that Microsoft has worked with Garmin to correct but no joy so far.

Generally changing the settings as above will let the add-on work.  PM me if your issues continue and I can help.

 

 

 




Would switching to Firefox as the default browser solve the problem?
2014-04-08 3:33 PM
in reply to: pschriver

Subject: RE: Garmin Issues
I gave up on IE, went to Chrome and it worked fine
Thanks

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