General Discussion Triathlon Talk » Ebay bike return Rss Feed  
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2016-10-03 10:46 AM

Veteran
405
100100100100
New York, Connecticut
Subject: Ebay bike return
I sold my mtn bike on Ebay the other week and now the buyer wants to return it because he didnt like what he bought.

Do I have to honor his return??


2016-10-03 11:25 AM
in reply to: husse23

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409
100100100100
Durham, North Carolina
Subject: RE: Ebay bike return
I know nothing about ebay terms so take what I say with a grain of salt. If somehow the product he got was not what was described I would say you should definitely take it back (ie. mistakenly labeling a 52cm bike a 54cm). If they just don't like it, but they knew what they were getting then it is their fault and not yours. If you wanted to be nice you could offer to take it back, but I probably wouldn't do it unless they paid some sort of restocking fee for your time. When I buy from ebay or similar sources I understand that I don't get the same return policy as when I buy from performance bike.
2016-10-03 12:15 PM
in reply to: husse23

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1300
1000100100100
Subject: RE: Ebay bike return

If he just "didn't like it" there's no way I would take it back.  You have no clue what condition it will be returned to you in.  If it's damaged I would have to think you would be screwed.  Also being unfamiliar with EBay's policies, would you get the processing fee or what ever cut Ebay takes back ?

2016-10-03 12:24 PM
in reply to: Goggles Pizzano


7

Subject: RE: Ebay bike return
It kind of depends on your terms of sale, but know that eBay favors the buyer.
I would keep all correspondence between you and the buyer in case they open a case in Paypal. It might be less hassle to accept the return.
2016-10-03 12:25 PM
in reply to: husse23

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Alpharetta, Georgia
Bronze member
Subject: RE: Ebay bike return

What did your listing say? I always click the "no returns accepted" option. If you didn't click that, I'd think that would be a question for eBay, not BT.

2016-10-03 3:19 PM
in reply to: fabfindz05

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409
100100100100
Durham, North Carolina
Subject: RE: Ebay bike return
Originally posted by fabfindz05

It kind of depends on your terms of sale, but know that eBay favors the buyer.
I would keep all correspondence between you and the buyer in case they open a case in Paypal. It might be less hassle to accept the return.


Absolutely agree with this. If he flat out told you he doesn't like it then it would be good to keep that in case he starts to lie later.


2016-10-03 4:25 PM
in reply to: Lupy

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Regular
309
100100100
Euless, Texas
Subject: RE: Ebay bike return
As long as the item matches your description you shouldn't have to accept the return.

I recently bought a new saddle from ebay and the width was incorrect (more narrow than description). I contacted seller to return and they offered me a $20 credit and keep the saddle. I agreed.
2016-10-04 11:24 PM
in reply to: husse23

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Champion
19812
50005000500020002000500100100100
MA
Subject: RE: Ebay bike return

Careful often this type of return is part of a scam to get you to refund their money but not return the item back in the condition you sent it.

Research policies on Ebay and however they paid you, plus consider your listing if you allowed returns or not.

2016-10-05 2:04 AM
in reply to: KathyG

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Subject: RE: Ebay bike return

Originally posted by KathyG

Careful often this type of return is part of a scam to get you to refund their money but not return the item back in the condition you sent it.

Research policies on Ebay and however they paid you, plus consider your listing if you allowed returns or not.

THIS

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