CycleOps Customer Service

I always share my customer service stories ... both positive and negative. This is a positive one.

I've been using a hand-me-down CycleOps Fluid Plus trainer. It's got more than a few years and a few miles on it, but saved me some coin when I needed to move indoors this year. I was thankful for the handoff.

It soon started leaking fluid, so I knew the end was near, but I was determined to ride it until its final pedal stroke. That happened yesterday. It must have continued leaking since its last ride ... as there was zero resistance when I began yesterday's spin. I checked everything ... it was getting way too hot way too fast and made a very annoying noise. And it stunk. So I resigned myself to the fact that I'd need a new trainer.

But I called CycleOps just to see if they'd be willing to help me out. I was up front about this not being mine originally ... that I had taken it on from a friend. They diagnosed that it was too old to simply send out a new resistance unit but offered to upgrade me to the Fluid 2. All I need to do is send them this resistance unit and they'll send out a brand new trainer for $180.

I think that's a good deal. And I get to continue tossing some business to my hometown peeps in Wisconsin. Win-win.