Did you get your Flos?

I bought a 90 front.  I feel dirty buying it as I hate their business model, but I needed a reliable front wheel.  My Chinese front started to fail on me.

Granted, I don't own any Flo wheels, but their model is great. I feel that by selling only what they have in stock, they are doing their customers a huge favor. No back order, they QA the stock before taking your money, and treat each sale as a personal relationship. I'm saving up saving for a new set of race wheels and Flo is at the top of my selection. Most likely 60/90.

The model works great for them.  For the customer, it's nerve wracking.  I gave them the benefit of the doubt the first few preorders, since they were a new company, but this was the 11th "preorder".  Because of their model, there are people who want to buy their wheels and won't get them and probably have to go another direction. 

Using myself as an example, I decided to try for a Flo 90, because an equivalent used wheel (Zipp 808, HED Wheel, etc) was going to cost the same price if not a little more.  However, I needed a front wheel this season, so if I didn't get a wheel this preorder, I would have started looking for a used wheel.  Their model would have cost me as a customer.  

The typical response is "so what?  They sell out anyway", which is fine if all they're worried about is selling out each order, but they lose potential customers in the process as well as build resentment from those that didn't get the wheels they were hoping to order. If I were an owner, I'd want every customer I could get, but maybe that's why I'm not a business owner.

I did say hate, which is a strong word that I shouldn't have used.  There is resentment that you can see in even a current ST thread about this current order.  I understand that the guys are doing what they think is best, and it does work.  Like I said, maybe that's why I'm not in business.  I would go broke trying to please everyone.

It's an impressive feat, for sure. But some customers don't think like you. Some want wheels when they want wheels.

I can definitely see both sides of the argument.

And, I'm fairly sure, that if/when I decide to finally drop $$ on race wheels, it'll be ones that I can purchase immediately. Likely used. So, I really don't have a dog in the fight

I fixed it for you......and that is an issue for any business.  I like what they are doing, but they also miss quite a few customers for sure.  Still, I'm impressed with the way they have handled their business in light of the fact that most of it comes from message boards, which can be brutal/stupid and unforgiving.