Subject: RE: THIS is great customer service! I love hearing about a business that actually handles customer service well. Far too many times we hear about companies that are slow to handle a problem, or seem to not want our business. I should have posted something about an experince I had with Peterglenn Ski and Sports. I was looking for a replacement pair of shoes. Since I had purcahsed the previous pair from a local running store (which I do not regret, they treated me great and got me into a fantastic pair of shoes.) However the shoes were close to 90.00 even with my discount from my running club/tri club. So I was looking for the same pair found them for 30.00 less. They had a deal where if you order 100.00 you get free shipping. So I purchased 2 pairs. They shipped one pair from one location and for some reason shipped the 2nd pair from a different location. I received one pair, but never got the second pair. I called and they figured out that they had shipped the 2nd pair to the wrong address so they re-shipped a pair to my correct address. Except that pair was never delivered to my house, I have no clue where it went. It was signed for, by someone that I don't know. I called them and asked about the 2nd pair. They had to trace them, and then file a dispute with the shipping company. I waited the requested 10 days, and followed up. Well the long and the short of it was I did finally get my 2nd pair. They get a gold star for that. I can't say that I was really thrilled with the overall experince, since they never did really follow up with me (I think they only called me once out of all the contacts that I had with them.) That was about 7-8 total contacts outside of the first contact. That was the only area I felt like they could have done better. |